Roco Kingdom Shop FAQ: Orders, Shipping, Sizing & Returns

Most Roco Kingdom merch is made to order. Production takes 2–5 business days, then your parcel ships with tracking. Delivery usually takes 5–10 business days to the US, UK, Canada, Australia and the EU. Around Black Friday and Christmas, allow a few extra days and order early.

Shipping costs are calculated at checkout based on your country and the items in your cart, before you pay. When a free-shipping offer is running, it is shown in the bar at the top of the site and applied automatically at checkout.

Roco Kingdom Shop ships official Roco Kingdom merchandise to the United States, the United Kingdom, Canada, Australia and all European Union countries. If your country is not available at checkout, contact us and we will tell you when it opens.

Yes. As soon as your order ships, you receive an email with a tracking number and a link to follow your parcel. You can also find it in your order status page.

It depends on your country and where your item is produced. When duties apply, they are shown at checkout whenever possible. If a carrier asks for extra fees on delivery, contact us before paying and we will help.

Yes. Customers in the EU and UK can withdraw from their purchase within 14 days of delivery. Damaged, defective or misprinted items are replaced or refunded free of charge: send us a photo within 30 days of delivery. All details are in our refund policy.

Roco Kingdom hoodies, sweatshirts and t-shirts use a unisex fit that runs true to size. For the relaxed, oversized look, order one size up. Each product page has a size chart with exact measurements in inches and centimeters.

Turn it inside out, wash cold on a gentle cycle, and tumble dry low or hang dry. Do not iron directly on the print. This keeps the Jini artwork bright for much longer.

Each plush page lists its recommended age and safety information. Most of our plush and dolls are recommended for ages 14 and up, so please check the product page before buying for a young child.

Yes. Roco Kingdom Shop is an officially licensed Roco Kingdom merchandise store. Roco Kingdom is developed by Morefun Studios and published by Tencent Games, and our hoodies, t-shirts, mugs and desk mats are printed with approved Roco Kingdom artwork.

Yes. We started with Dimo and the starters Sparka, Cerulla and Meevy, and we add new Jinies with every drop, including limited editions around the global launch. Join the newsletter at the bottom of the page to hear about new drops first.

Use our contact form with your order number if you have one. We reply within one to two business days.